Return Policy

 Return Policy - IRELLU

At IRELLU , we are committed to ensuring our customers are satisfied with their purchases. To that end, we offer a clear and fair return policy that complies with UK consumer protection laws.

1. Right to Cancel (14 Days)

Under the Consumer Contracts Regulations 2013 , you have the right to cancel your purchase without giving any reason within 14 calendar days after the delivery of the product. This period is known as the "cooling-off period."

• How to cancel : You can notify us via email or through the contact form available on the IRELLU website.
• What to do after cancellation : After notifying us, you will have an additional 14 days to return the product.

2. Conditions for Returns

For your return to be accepted:

• The product must be in its original packaging, intact, and without signs of use.
• Customized or made-to-order items are not eligible for return unless they are defective.
• Perishable goods or sealed items that cannot be returned for hygiene reasons (e.g., cosmetics) can only be returned if they are defective or incorrect.

3. How to Make a Return

1. Contact us via email at [insert email] or through our online contact form to inform us of your intention to return the product.
2. Send the item to the following address:
   [Insert full IRELLU address]
   Be sure to include your order number and a note explaining the reason for the return.
3. Once we receive the product and verify its condition, we will process your refund.

4. Refund Timeline and Method

• The refund will be processed within 14 days after we receive the returned product.
• The amount will be refunded using the same payment method used for the purchase.
• If you paid for shipping costs, they will only be refunded if the product is defective or was sent incorrectly.

5. Return Shipping Costs

• If the return is due to a change of mind or buyer’s remorse, the cost of return shipping will be the customer's responsibility.
• If the product is defective or was sent incorrectly, IRELLU will cover the return shipping costs.

6. Defective or Incorrect Products

If you received a defective or incorrect product:

• Contact us immediately, providing detailed photos or descriptions of the issue.
• We will offer an appropriate solution, such as replacement, repair, or a full refund.

7. Exceptions

Items that cannot be returned include:

• Customized or made-to-order products.
• Sealed items for health or hygiene reasons (e.g., cosmetics, underwear).
• Books, CDs, DVDs, or software whose seal has been broken.

8. Customer Support

If you have questions or need assistance related to our return policy, please contact us:

• Email : irellustore@gmail.com
• Support Hours : 09:00 AM – 05:00 PM

9. Final Provisions

IRELLU reserves the right to modify this return policy at any time, provided that the changes comply with UK laws. We recommend that you review this page regularly to stay informed.